Product FAQ's

When do I pay my premiums?

Other than your first premium, all premiums are collected on the first working day of the month. The insurance premium is made up of your DrivePlan premium and any additional kilometres you may have driven in the previous month.

Why do I have to use the Hollard emergency line if I need my vehicle towed after an accident?

In order to ensure that your vehicle gets routed to a Hollard approved panel beater and to ensure that Hollard do not end up incurring excessive storage and release fees. If Hollard Pay As You Drive is notified, we will pay up to R1 850 for towing and storage per event. If we are not notified, we will only pay R500.

What if I am injured during the accident and can't call your emergency line?

You will be supplied with a "Do Not Tow" sticker when we send your policy documentation to you. Make sure you stick this on one of the windows on your vehicle. This will ensure that the tow operators call the emergency line before they tow your vehicle away, thus guaranteeing that the vehicle is routed to a Hollard approved panel beater/repairer.

You will be supplied with a "Do Not Tow" sticker when we send your policy documentation to you.

Make sure you stick this on one of the windows on your vehicle. This will ensure that the tow operators call the emergency line before they tow your vehicle away, thus guaranteeing that the vehicle is routed to a Hollard approved panel beater/repairer.